General
Do you offer an affiliate program?
We receive a high volume of affiliate and sponsorship requests and are unable to partner with everyone—though we're grateful for the enthusiasm and support. We collaborate with influencers, athletes, physical therapy professionals, and others on a...
Don’t see your question listed?
We’re here for you! If you didn’t find the answer you were looking for, feel free to reach out. Our team is available Monday through Friday, 9 AM to 4 PM PT at [email protected]—we’re happy to help!
How do I get a discount?
We always aim to offer the best possible pricing. Any future discounts or special offers will be announced on our website or shared through our newsletter.
Will you donate products for my event or charity?
Thank you so much for thinking of us for your event or cause! We're a small team and receive a lot of donation requests, so while we can’t say yes to everyone, we truly appreciate each one. If you'd like to be considered, please email us at...
How do I sign up for newsletter?
Sign up here:
Do you offer Gift Cards?
No, at this time gift cards are not available for purchase.
Do GIBBON packages include pricing or receipts in the box?
No, if you are looking to send a GIBBON product as a gift, no price indication or receipt is included in or on the box.
I'm sending a GIBBON product as a gift, is there branding on the box?
Yes, all GIBBON products will be shipped in branded or product packaging showing the product. If you are ordering as a gift or surprise, we recommend having the package shipped to a neighbor, work address, or held at a FedEx location for pick up (fre
What do I do if I have an issue with my product?
If you are having an issue with your product please contact our Customer Service team at [email protected] If you have identified the issue, have a broken component, or other warranty related issue, please file a claim through our Warranty Portal.