General
Will you donate products for my event or charity?
Thank you so much for thinking of us for your event or cause! We're a small team and receive a lot of donation requests, so while we can’t say yes to everyone, we truly appreciate each one. If you'd like to be considered, please email us at...
Do GIBBON packages include pricing or receipts in the box?
No, if you are looking to send a GIBBON product as a gift, no price indication or receipt is included in or on the box.
How do I get a discount?
We always aim to offer the best possible pricing. Any future discounts or special offers will be announced on our website or shared through our newsletter. Additionally, we offer a 15% discount to verified Military, First Responders, Medical Provider
Do you offer gift cards?
Yes, we do offer gift cards. You can find and purchase them here.
I'm sending a GIBBON product as a gift, is there branding on the box?
Yes, all GIBBON products will be shipped in branded or product packaging showing the product. If you are ordering as a gift or surprise, we recommend having the package shipped to a neighbor, work address, or held at a FedEx location for pick up (fre
What do I do if I have an issue with my product?
If you've identified an issue with your product, have a broken component, or need to submit a warranty claim, please start by filing a claim through our Warranty Portal. If you're unsure whether your issue is covered under warranty, have questions be
Do you offer an affiliate program?
We receive a high volume of affiliate and sponsorship requests and are unable to partner with everyone—though we're grateful for the enthusiasm and support. We collaborate with influencers, athletes, physical therapy professionals, and others on a ca
What makes GIBBON different from other brands?
GIBBON has been the leader in slacklines for years and is trusted by pros, trick-liners, and highliners. We do not compromise on quality or materials which are designed to withstand the demands of our users without compromising safety.
Don’t see your question listed?
We’re here for you! If you didn’t find the answer you were looking for, feel free to reach out. Our team is available Monday through Friday, 9 AM to 4 PM PT at [email protected]—we’re happy to help!