My package is noted as delivered but it did not arriveUpdated 11 days ago

If your tracking shows that your order has been delivered, but you haven't received it, please check the tracking link via FedEx or the shipping carrier. After contacting the carrier, email our team at [email protected] with your order number and the case number they provide. We’ll work with you to help resolve the issue. Please note: additional information may be required as part of the carrier's delivery trace process.