Shipping & Delivery
Do I need to assemble my SlackBoard?
**Good news — there’s nothing to assemble.** Your SlackBoard comes fully assembled and ready to use right out of the box.
What's included with your SlackBoard?
Your SlackBoard comes fully assembled and ready to use right out of the box. ### What’s included (all SlackBoards) - Tensioning dowel - Instruction manual - Pre-installed Slacklines with lock and roll pins ### By model - **Standard SlackBoard** —...
Do you ship internationally?
Do you ship internationally? Yes! GIBBON North America ships throughout the U.S. and to select international locations. If you’re located in Canada or the United Kingdom, please visit our local sites to place your order: Canada: Visit our Canada...
Do you ship to APO/FPO addresses?
Orders going to military addresses are shipped via USPS and typically arrive within 3–5 weeks. During peak seasons (like the holidays), delivery can take longer — occasionally up to 8–9 weeks. Transit times can vary depending on location and...
Does the Shipping rate for Canada include taxes and potential duty/tariffs fees?
Everything is paid up front, and with the exception of tax which is charged at Checkout, all of those additional fees are paid by us. You will not pay any additional fees, duty, or tariffs upon delivery of your GIBBON order.
Does the stand ship with the SlackBoard?
Yes, if you ordered a stand and SlackBoard together, they will ship in the same box. If you don’t see the stand right away, be sure to check the bottom of the box—it can easily get tucked beneath the board during packing.
When will my order ship?
We ship Monday–Friday from San Diego, California. As soon as your order ships, you’ll receive an automated email with your FedEx or USPS tracking number (please note that orders shipping to Hawaii and Alaska are sent via USPS). Most orders ship by...
I live in Canada. Are the prices I see on the Canadian site in CAD$ or USD$?
If you're shopping on our official Canadian site, gibbon-canada.ca, all the prices you'll see are in CAD$.
My package is noted as delivered but it did not arrive.
If your tracking shows that your order has been delivered, but you haven't received it, please check the tracking link via FedEx. After contacting FedEx, email our team at [email protected] with your order number and the case number they...
Why is shipping to Alaska, Hawaii and Puerto Rico not free shipping?
Shipping to Alaska, Hawaii, and Puerto Rico costs significantly more than the continental US, so we charge a flat $29 per board to help cover the difference.