Returns & Warranty
What happens if I need to return my order from Canada?
If a return is required, please initiate it by clicking this link (https://gibbon.returnbear.com/) where you'll be asked to input your order number (#G-xxxxx) and email address to start the process. It's easy, and for a small return fee of $14 CAD...
What is the return policy?
We’re confident you’ll love your SlackBoard. If for any reason it’s not the right fit, you may return it within 30 days of purchase for a full refund, minus return shipping charges (if applicable). Please note that expedited outbound shipping fees...
What Is Your Warranty?
We offer a 2-year warranty on all SlackBoards, covering manufacturing defects or failures caused by normal use. To file a warranty claim, please file a claim here. Be sure to have your order number, a description of the issue, and any photo...
How do I return my order?
You can return your GIBBON products for any reason within 30-days of delivery for all non-final sale items. To start a return request please follow the link to the applicable portal. United States Return. Canada Return
Do you offer exchanges?
No, at this time we do not offer exchanges of products. If you would like a different product than originally ordered, please process a return request and new order (applicable return label fees apply).