Orders
Can I use FSA/HSA funds to purchase a SlackBoard, SlackRack, or Slackline?
Yes! We partner with Truemed to allow qualified customers to use their HSA (Health Savings Account) or FSA (Flexible Spending Account) funds. Because HSA/FSA accounts use pre-tax dollars, you can save an average of 30% on your purchase.
How does the Truemed process work at checkout?
It's simple! Just follow these steps:
Can I split my payment between my HSA/FSA card and a regular credit card?
Yes! Truemed offers a Split Pay feature at checkout. This allows you to split the cost if your HSA/FSA card balance is too low to cover the full order, or if your cart contains a mix of eligible and ineligible items.
What happens if I am not approved by the clinician for my HSA/FSA order?
Eligibility is determined independently by licensed medical professionals based on IRS guidelines and the health information you provide. If you do not qualify, you will not be charged on your HSA/FSA card, and you can complete your purchase using a
What is a Letter of Medical Necessity (LMN) and do I need one?
The IRS requires a Letter of Medical Necessity (LMN) to prove that a health or wellness purchase is being used to prevent or treat a specific health condition. Truemed’s independent network of clinicians handles this assessment seamlessly during chec
How do I place a Tax-Exempt order?
To place a tax-exempt order, please contact our team directly at [email protected] and include your tax-exempt documentation. Once we receive and review your documentation, we’ll provide instructions on how to complete your order without sales tax.
What do I do if I received the incorrect item?
If you received the incorrect item or SlackBoard design, please use our online warranty portal to submit a claim to have the product exchanged.
Do you offer a community or gratitude discount and how do I apply it?
Yes. We offer a 15% discount to verified Military, First Responders, Medical Providers, Hospital Employees, Nurses and Teachers. To apply your savings, click the green Verify with ID.me button either on our ID.me Verification Page or directly during
Why is my ID.me gratitude discount not working?
If your discount is not applying at checkout, please verify the following:. Sale Exclusions: Check if your items are already heavily marked down or part of an excluded sitewide promotion. No Code Stacking: Ensure you do not have other promo codes ent
Do you offer bulk discounts for gyms, fitness centers, or commercial facilities?
Yes! We offer bulk pricing for gyms, fitness centers, schools, therapy clinics, corporate wellness programs, and other commercial organizations. Please email our Commercial Team at [email protected] with details about your project, including
How do I check the balance of my gift card?
To check your gift card balance, enter your gift card code at checkout. Your available balance will be displayed before you complete your purchase. If you're having trouble or would like us to check the balance for you, please contact our support tea